Terms and Conditions of Sale

These terms & conditions apply to the supply of goods from Industry Supplies to you, the customer, and by ordering, you agree to be bound by them.

Orders may be paid for by cheque, however we cannot dispatch any goods until cleared funds arrive in our bank account. Therefore an extended delivery time must be anticipated. To order by cheque please e-mail info@industry-supplies.co.uk.

All Sizes on this site are approximate, therefore Industry Supplies will not be held responsible for any deviation of the stated size.

Please note you should not cut any hole to fit loft ladders into until you receive the the ladder.


All images are for illustration only. As from time to time some products may differ slightly from the advertised picture. This is usually due to suppliers sourcing stock from different manufacturers and not updating the stock image.

All payments are processed through Protx and are therefore secure.

Our terms and conditions will take precedence over any terms & conditions supplied or referred to by you the customer. No part of these terms & conditions affects your statutory rights as a consumer.
When you place an order, it will be treated as an offer by you to purchase, and we reserve the right to accept or decline any order at our discretion. Despatch of your goods will signify our acceptance of your order and will constitute a legally binding contract between us the seller and you the purchaser under these terms & conditions.

Prices shown on our website exclude VAT but include delivery within the United Kingdom Mainland (Post Code Exceptions Apply), however please note a small number of items, where indicated, do not include carriage.

The order may be cancelled at any time prior to despatch, however, a 6% surcharge will be applied to cover the cost of the transaction. Any cancellation made before 4pm on the same day as the order was placed, can be cancelled WITHOUT any charge.

All deliveries should be made within 7-10 working days or sooner of ordering. Express deliveries shall be made within 1 -2 working days of ordering *subject to availability. In the unlikely event an item is out of stock the Express Delivery premium shall be refunded to the buyer, if express delivery has been paid for.

Our Inclusive UK Mainland Delivery policy gives inclusive delivery to mainland areas of England, Wales and Scotland. For delivery to Northern Ireland / Republic of Ireland and other offshore locations, an extra charge, dependent upon the individual product will be charged. When your goods arrive it is important that you check that the items are in acceptable condition and the quantity of items received corresponds with your order.

In the unlikely event that your goods have been damaged in transit, you must contact us within 24 hours in order that we may dispatch a replacement as quickly as possible and minimise your inconvenience.

Please contact us should your order be missing any items so as we can contact our courier as soon as possible to chase the matter up.

Title and risk in the goods shall pass to you the purchaser upon delivery and receipt by our courier of a signed delivery note.

Here at Industry Supplies we offer a 30 Day No Quibble Guarantee which operates over the 14 days return policy stipulated by law (Consumer Rights Directive 2013) that most other retailers adhere to.

This return policy means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition and in original packaging within 30 days of the date you take receipt of the item.

We will issue a full refund for the price you paid for the item within 14 days of receiving the item back in to us, you will be required to pay for the postage.


Please bare in mind some items are excluded from this guarantee, these include items that are made to order, and made to measure.

Please ensure you contact us to inform of any issues, or if you’d like to return an item.

For Business purchases there may be a restocking fee for certain items, if you’ve decided you would like to return them.

For items that arrive damaged, you must inform us within 24 hours of receiving the product. We recommend that you inspect the goods prior to signing for delivery. If the goods are damaged please refuse the delivery, the carrier will take the goods away and a replacement will be dispatched ASAP.

Only after we receive the returned goods can we refund the value of the goods or dispatch a replacement item.

Also please note the cost of delivery will not be refunded.



Industry Supplies is not liable for typological errors in prices and product descriptions, changes in VAT and fees, or delayed or incomplete deliveries due to force majeure events.

Regarding Installation and Purchase of Staircases

It is the customer / purchasers’ responsibility to ensure they check with their local authority that the product they are purchasing complies with local authority building regulations before purchasing. Industry Supplies accepts no responsibility or liability should a product fail a building authority inspection when installed.  If you are unsure of your product compliance, then please contact us 01746 866309 or info@industry-supplies.co.uk

Listed below are the terms for qualification for the price match guarantee:

  • Price promise not valid against competitor discount codes.
  • Price promise includes the delivery charge from our competitor.
  • The product on our site must be identical to the one you’ve seen elsewhere.
  • Used/ reconditioned products are excluded from the guarantee.
  • The product must be in stock with the competitor.
  • Prices will only be matched before an order is placed.
  • We reserve the right to withdraw our price match guarantee at any time.